About
I build automations and internal tools at Knowunity — the learning platform used by 25M+ students across Europe. From scaling creator programs to shipping AI-powered moderation, I work across Growth, Ops, and Engineering to make things faster, smarter, and more reliable.
Experience
Leading automation strategy and product development across the entire company. Building internal platforms, shipping mobile features, and owning the full Practice product area (Mock Exam, Quizzes, Flashcards) serving 25M+ students across Europe.
- Designed and executing company-wide automations roadmap spanning Ops, Marketing, Growth, People, and Product — actively freeing capacity across every team
- Built end-to-end creator payment platform with automated invoice generation, eliminating manual processing entirely
- Developed automated outreach system scaling creator acquisition without additional headcount
- Created custom copy-quality review platform solving integration gaps between Iterable and Phrase, used across marketing and growth
- Built custom automated translation pipeline that auto-enriches content key descriptions with code context and generates extremely accurate translations
- Conducts user research calls with students across UK and European markets, feeding findings directly to C-level and engineering
Owned the full product lifecycle on growth features — from user research and data analysis through design, experimentation, and launch. Shipped AI-powered tools that directly moved key metrics and enabled market expansion.
- Implemented custom AI content moderation model, reducing manual review workload by ~80%
- Built AI-powered Freshdesk agent auto-resolving common support tickets, saving significant support hours
Ran the UK market's ambassador program and built operational infrastructure. Created frameworks that scaled globally and handled sensitive user safety processes.
- Scaled UK Ambassador Program to 5x higher engagement than other markets; framework adopted globally across all markets
- Built Notion-based knowledge hub documenting and semi-automating operational procedures
- Managed urgent user safety escalations, identifying behavioural risks and improving response processes
Hands-on IT support experience in a professional construction and property services environment.
- Diagnosed hardware and software issues across the company's IT estate
- Managed support ticket system in professional IT environment
Student
2021 — 2024
Studied Information Technology while taking on leadership roles across the college.
- D*D*D (A*A*A) — Level 3 Extended Diploma in IT
- Scholarship recipient for academic performance
- Student Ambassador, Learners' Voice, Student Council
- 1st place — TLC Skills Competition (IT)
- GCSEs: 3x A*, 2x A, 2x B, 1x C (A* in Computer Science, Mathematics, English Literature)
Projects
Creator Payment Platform
End-to-end automated invoice generation and payment processing for Knowunity's creator ecosystem.
AI Content Moderation
Machine learning model that reduced manual content review by ~80%, processing thousands of submissions daily.
Automated Outreach System
Scalable creator acquisition pipeline with personalised outreach, tracking, and conversion analytics.
Copy Quality Review Platform
Internal tool bridging Iterable and Phrase to streamline marketing copy quality assurance.
AI Support Agent
Freshdesk integration that auto-resolves common support tickets using AI, reducing response times.